Louise Goulding Nutrition holds some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the firstname.lastname@example.org.
What we do
Louise Goulding Nutrition provides nutritional advice to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised nutritional therapy and lifestyle advice.
What data we collect about you
We will collect personal information from you in order to fulfil your service request in the following ways:
Completion of a pre consultation questionnaire
During a nutritional therapy consultation
Through email, over the telephone or by post
By signing a Terms of Engagement
By taking debit or credit card payment
This may include the following information:
Basic details such as name, postal address, contact details (email address and/or telephone number) and next of kin
Details of previous contact with you prior to registration such as referrals and appointment requests
Health information including, but not limited to, medical history, biochemical test results, clinic notes, dietary and lifestyle details and GP contact details
We will use your personal data in order to provide you with our services to you. This means that the legal basis for our holding your personal data is for legitimate interest.
Following completion of your healthcare we will retain your personal data for the period defined by our professional association BANT and registrant body, CNHC. This enables us to process any complaint you may make. In this case the legal basis of our holding your personal data is for contract administration
Information we get from other sources
We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.
We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.
How we use your personal data
Louise Goulding Nutrition acts as a data controller for use of your personal data to provide a nutritional therapy service. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of debit and credit card payments.
We undertake at all times to protect your personal data in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.
We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.
Sharing of your information
We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
Our professional association BANT and registrant body, CNHC, for the processing of a complaint made by you
Anyone to whom we may transfer our rights and duties under any agreement we have with you
Any legal or crime prevention agencies and/or to satisfy any regulatory request (e.g. CNHC) if we have a duty to do so or if the law allows us to do so
We will seek your express consent before sharing your information with your GP or other healthcare providers. However if we believe your life is in danger then we may pass your information onto an appropriate authority using the legal basis of vital interests.
We may share your data with supplement companies and biochemical testing companies as part of providing you with direct healthcare. We will not include any sensitive information.
We may share your case history in an anonymised form with peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums and through publishing in press or online professional sites. We will seek your explicit consent before processing your data in this way.
We do not store credit card details, nor do we sell, rent or share customer details with any third party for commercial reasons.
Under the Data Protection Act 2018 and the General Data Protection Regulations 2018, you have the right to see, amend, delete or have a copy of data held that can identify you at any time, with some exceptions. You do not need to give a reason to see your data.
If you want to access your data you must make a subject access request in writing to email@example.com. We shall respond within 20 working days from the point of receiving both the request and all necessary information from you that proves you are the person that the information pertains to. Our response will include the details of the personal data we hold on you including:
Sources from which we acquired the information
The purposes of processing the information
Persons or entities with whom we are sharing the information
Under special circumstances, some information may be withheld.
You have the right, subject to exemptions, to ask to:
Have your information deleted
Have your information corrected or updated where it is no longer accurate
Ask us to stop processing information about you where we are not required to do so by law or in accordance with the BANT and CNHC guidelines
Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us
Object at any time to the processing of personal data concerning you
Safeguards in place to ensure identifying data is secure
We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.
Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.
We will ensure that the information we hold is kept in secure locations, restrict access to information to authorised personnel only and protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). Louise Goulding Nutrition is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).
Website technical details
We use electronic forms on our website which have a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
Contact and complaints
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.